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RMAs

Here you can find the process to return products and cancel orders.

Cancelling Order

You can cancel order placed online for an immediate refund as long as it has not been processed/shipped yet. If the order has been shipped, you will have to go through the RMA process. To cancel the order, please contact us as soon as possible via:

  • Contact Form

  • Sending an email to: info@3dr.com

  • Calling our office +1 619 503 1003

Assistance via phone available 9.30am-3.30pm PST Mon-Fri Except Federal Holidays

Returns

Defective Merchandise

Customers have 30 days since the moment of receiving the products to request an RMA and return products for a refund/store credit/replacement. If you believe hardware you received is defective, please contact us. If we determine that the product is in fact defective, we will issue an RMA number for you and provide with shipping return label. Once items received, we will inspect them and reproduce the problem. Note that if we are not able to reproduce the problem(s) or it will be clear that the problem(s) was caused by the customer themselves, the customer is responsible for shipping costs, the items will not be shipped back until costs have been fully covered. Whether or not an item is considered defective is determined at the sole discretion of 3DR, Inc.

Any other reasons

If you decided you no longer needed the item, after it has been shipped, you can return it for a full refund if the package is remained unopened. We will charge a 15% restocking fee for any returned packages. Restocking Fee does not apply to a defective products return.

Prior Authorization for Product Returns and General Policies

To return a product to 3DR, Inc, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from our Team. This number can be obtained by​ ​contacting us via phone or email.​ The RMA number must be displayed prominently on the outside of the box. An item returned to us without an RMA number cannot be accepted and will be returned.

Shipping Costs

If you are returning an item for a store credit, or exchanging a functional product, you are responsible for covering the return shipping costs.